Shipping Policy

At Marizoa, we aim to provide a smooth and reliable shopping experience. Please take a moment to review our shipping policy, which outlines how and when your orders will be processed and delivered.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
Once your order is processed, you will receive a notification with shipping details and tracking information.

Shipping Times

Standard Shipping:
Most of our products are delivered within 7-15 business days. Delivery times may vary depending on your location and the specific item purchased.
International Shipping:
For international orders, shipping can take up to 15-25 business days, depending on customs clearance and the destination.

Please note: Some items may be shipped separately if they are fulfilled from different warehouses.

Shipping Rates

Free standard shipping is available for all orders over [insert amount, if applicable]. Orders below this amount may incur a flat rate shipping fee, which will be calculated at checkout.
International shipping rates are calculated at checkout based on the destination and item size.

Delays and Exceptions

Occasionally, delays can occur due to:

Holidays or high-demand periods
Carrier delays
Customs clearance for international orders
Unforeseen circumstances beyond our control

If your order hasn’t arrived within the estimated time frame, please contact our customer service team at [insert email] for assistance.

Tracking Your Order

Once your order has shipped, you will receive a tracking number to monitor your package. If you have not received a tracking number or are experiencing any issues, please contact us.

Lost or Stolen Packages

Marizoa is not responsible for lost or stolen packages marked as delivered by the carrier. If this happens, we recommend checking with your neighbors or local postal office. Please contact us if further assistance is needed.

Contact Us

For any inquiries or concerns about your order, please reach out to our customer service team at marizoa.cs@gmail.com or use the contact form on our website. We’re always happy to assist!