Shipping Policy

At Marizoa, we aim to provide a smooth and reliable shopping experience. Please take a moment to review our shipping policy, which outlines how and when your orders will be processed and delivered.

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
• Once your order is processed, you will receive a notification with shipping details and tracking information.

Shipping Times

Standard Shipping:

• Most products are delivered within 7–15 business days.
• Delivery times may vary depending on your location and the specific item purchased.

International Shipping:

• Shipping may take 15–25 business days, depending on customs clearance and destination.

Note: Some items may be shipped separately if they are fulfilled from different warehouses.

Shipping Rates

• We offer free standard shipping.
• Orders below this amount may incur a flat-rate shipping fee, calculated at checkout.
• International shipping rates are calculated at checkout based on destination and item size.

Delays and Exceptions

Occasionally, delays can occur due to:

• Holidays or high-demand periods
• Carrier delays
• Customs clearance for international orders
• Unforeseen circumstances beyond our control

If your order hasn’t arrived within the estimated time frame, please contact our customer service team at marizoa.cs@gmail.com for assistance.

Tracking Your Order

Once your order has shipped, you will receive a tracking number to monitor your package.

If you haven’t received tracking info or are experiencing issues, please reach out to our team for help.

Lost or Stolen Packages

Marizoa is not responsible for lost or stolen packages marked as delivered by the carrier.

We recommend checking with neighbors or your local postal office. If further assistance is needed, contact us.

Contact Us

For any inquiries or concerns about your order, please contact our customer service team:

Email: marizoa.cs@gmail.com
Website: https://marizoa.shop