Frequently Asked Questions (FAQs)

When will my order arrive?

At Marizoa, we aim to provide a smooth and reliable shopping experience. Please take a moment to review our shipping policy, which outlines how and when your orders will be processed and delivered.

Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
• Once your order is processed, you will receive a notification with shipping details and tracking information.

Shipping Times

• Standard Shipping: Most of our products are delivered within 7–15 business days. Delivery times may vary depending on your location and the specific item purchased.
• International Shipping: For international orders, shipping can take up to 15–25 business days, depending on customs clearance and the destination.

Note: Some items may be shipped separately if fulfilled from different warehouses.

Shipping Rates

• Free standard shipping is available for all orders over [insert amount, if applicable].
• Orders below this amount may incur a flat-rate shipping fee, calculated at checkout.
• International shipping rates are calculated at checkout based on destination and item size.

Delays and Exceptions

Occasionally, delays can occur due to:

• Holidays or high-demand periods
• Carrier delays
• Customs clearance for international orders
• Unforeseen circumstances beyond our control

If your order hasn’t arrived within the estimated time frame, please contact our customer service team at marizoa.cs@gmail.com.

How do I contact customer service?

You can reach us anytime via our Contact Page or by emailing marizoa.cs@gmail.com. We typically respond within 24–48 hours on business days.

What is your return policy?

Please refer to our Return Policy page for detailed information regarding returns and exchanges.

Where are you located?

Marizoa is an online business. Our items are sourced and fulfilled by our global partners and warehouses to ensure a wide variety of quality, affordable products.

Do you offer order tracking?

Yes! Once your order is shipped, you'll receive a tracking number via email so you can monitor the progress of your package.